Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 350 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) a noisy background (d) saying thank you
3. 3.True or false: “greeting first” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) chatting to others (d) speaking clearly
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying your name (d) shouting into the phone
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
9. 9.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) mumbling your name (d) calling very late
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) mumbling your name (d) greeting first
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) speaking clearly (d) hanging up suddenly
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) mumbling your name (d) greeting first
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) not saying who you are
24. 24.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) shouting into the phone (d) not saying who you are
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) noting key details (d) calling very late
29. 29.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) greeting first (d) stating why you called
30. 30.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) saying thank you (d) shouting into the phone
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) noting key details (d) saying thank you
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) calling at a fair time
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “noting key details” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) greeting first (d) mumbling your name
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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