Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 36 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) mumbling your name
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) not saying who you are (d) stating why you called
4. 4.True or false: “calling very late” is a polite phone habit. (a) False (b) True
5. 5.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
7. 7.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) chatting to others (d) calling at a fair time
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
14. 14.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
15. 15.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) stating why you called
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) eating while talking (d) hanging up suddenly
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.True or false: “greeting first” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) a noisy background (d) asking “Is now okay?”
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying thank you (d) eating while talking
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) not saying who you are (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) chatting to others (d) asking “Is now okay?”
29. 29.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) saying thank you
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) saying your name (d) calling at a fair time
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students