Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 351 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) saying your name (d) calling very late
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) hanging up suddenly (d) saying your name
4. 4.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
6. 6.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
9. 9.True or false: “calling very late” is a rude phone habit. (a) False (b) True
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) not saying who you are
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) not saying who you are (d) stating why you called
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying thank you (d) greeting first
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
21. 21.True or false: “greeting first” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) hanging up suddenly
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) saying your name (d) asking “Is now okay?”
24. 24.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) greeting first
25. 25.True or false: “saying your name” is a rude phone habit. (a) True (b) False
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling at a fair time (d) not saying who you are
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.True or false: “saying your name” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) speaking clearly (d) noting key details
35. 35.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) greeting first (d) eating while talking
37. 37.True or false: “greeting first” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) noting key details
39. 39.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) a noisy background (d) not saying who you are
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit

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