Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 352 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) eating while talking (d) calling very late
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling at a fair time (d) chatting to others
7. 7.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
8. 8.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) calling at a fair time
9. 9.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) calling at a fair time (d) shouting into the phone
10. 10.True or false: “saying your name” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) greeting first
12. 12.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
13. 13.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) noting key details
14. 14.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) hanging up suddenly (d) greeting first
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) a noisy background
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) noting key details
17. 17.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) eating while talking (d) saying your name
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) stating why you called
31. 31.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) noting key details (d) calling at a fair time
32. 32.True or false: “saying your name” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) noting key details (d) greeting first
34. 34.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) calling very late
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) noting key details (d) shouting into the phone
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) shouting into the phone (d) asking “Is now okay?”
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) stating why you called (d) a noisy background

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