Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 353 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
2. 2.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) noting key details
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) speaking clearly (d) chatting to others
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
7. 7.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) stating why you called (d) a noisy background
8. 8.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) chatting to others (d) greeting first
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
11. 11.True or false: “saying your name” is a polite phone habit. (a) False (b) True
12. 12.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
18. 18.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
19. 19.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) saying thank you (d) not saying who you are
20. 20.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
23. 23.True or false: “calling very late” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) not saying who you are (d) stating why you called
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) noting key details
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) shouting into the phone (d) chatting to others
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) a noisy background (d) shouting into the phone
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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