Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 354 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) hanging up suddenly
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) greeting first (d) mumbling your name
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
4. 4.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) shouting into the phone
5. 5.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) hanging up suddenly (d) not saying who you are
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
8. 8.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) eating while talking (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) asking “Is now okay?”
11. 11.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
16. 16.True or false: “noting key details” is a polite phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) calling very late (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) calling very late
21. 21.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
22. 22.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) mumbling your name (d) saying thank you
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.True or false: “saying your name” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) not saying who you are (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) hanging up suddenly
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
34. 34.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) saying thank you (d) not saying who you are
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) greeting first (d) eating while talking
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) noting key details
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) mumbling your name (d) a noisy background
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) mumbling your name (d) speaking clearly

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