Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 355 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) mumbling your name
3. 3.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) stating why you called (d) greeting first
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) greeting first (d) stating why you called
5. 5.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
7. 7.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) calling at a fair time
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) not saying who you are (d) chatting to others
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) saying thank you (d) not saying who you are
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) greeting first (d) calling very late
20. 20.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) noting key details (d) shouting into the phone
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) greeting first
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) calling at a fair time (d) chatting to others
25. 25.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
26. 26.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) speaking clearly (d) not saying who you are
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) calling very late
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) saying thank you (d) hanging up suddenly
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
33. 33.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
34. 34.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling at a fair time (d) stating why you called
38. 38.True or false: “noting key details” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit

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