Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 356 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) stating why you called
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) saying thank you (d) saying your name
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) stating why you called (d) calling at a fair time
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) greeting first (d) calling very late
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) noting key details (d) hanging up suddenly
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) greeting first (d) speaking clearly
16. 16.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
17. 17.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) saying your name (d) eating while talking
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying your name (d) speaking clearly
21. 21.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) speaking clearly
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) a noisy background (d) calling at a fair time
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying your name
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) hanging up suddenly (d) noting key details
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit

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