Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 357 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) noting key details (d) shouting into the phone
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) calling very late
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) stating why you called (d) eating while talking
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
15. 15.True or false: “calling very late” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) noting key details (d) greeting first
21. 21.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) stating why you called (d) greeting first
22. 22.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) saying thank you (d) calling very late
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) shouting into the phone (d) stating why you called
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) hanging up suddenly (d) asking “Is now okay?”
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) chatting to others (d) calling at a fair time
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) noting key details (d) mumbling your name
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) calling very late (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) eating while talking
37. 37.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) mumbling your name (d) not saying who you are
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) mumbling your name

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