Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 358 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) noting key details (d) shouting into the phone
5. 5.True or false: “greeting first” is a rude phone habit. (a) True (b) False
6. 6.True or false: “noting key details” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) speaking clearly (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) greeting first (d) noting key details
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) shouting into the phone (d) chatting to others
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
18. 18.True or false: “saying your name” is a rude phone habit. (a) False (b) True
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
20. 20.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
21. 21.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) shouting into the phone (d) calling at a fair time
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
25. 25.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
26. 26.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) greeting first (d) saying thank you
30. 30.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling very late (d) saying your name
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
34. 34.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
35. 35.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) greeting first (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) saying your name
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) speaking clearly (d) eating while talking

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