Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 359 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
11. 11.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) chatting to others (d) calling at a fair time
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying thank you (d) greeting first
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) saying your name
23. 23.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) saying your name (d) noting key details
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
27. 27.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) shouting into the phone (d) saying your name
28. 28.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) not saying who you are (d) shouting into the phone
29. 29.True or false: “saying your name” is a polite phone habit. (a) True (b) False
30. 30.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) hanging up suddenly
38. 38.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) mumbling your name
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) a noisy background (d) saying your name
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) mumbling your name

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