Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 360 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) eating while talking (d) mumbling your name
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
4. 4.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) shouting into the phone
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
8. 8.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
15. 15.True or false: “calling very late” is a polite phone habit. (a) False (b) True
16. 16.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) shouting into the phone (d) calling at a fair time
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying thank you (d) a noisy background
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) greeting first (d) a noisy background
22. 22.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying thank you (d) saying your name
23. 23.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) calling at a fair time (d) speaking clearly
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) eating while talking (d) mumbling your name
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
27. 27.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying your name
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) saying thank you (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) stating why you called
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) saying your name (d) calling very late

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