Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 37 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) eating while talking (d) chatting to others
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “saying your name” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) a noisy background (d) shouting into the phone
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) mumbling your name (d) saying your name
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) mumbling your name
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “greeting first” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) eating while talking (d) chatting to others
20. 20.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) shouting into the phone (d) calling very late
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) noting key details (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) speaking clearly (d) calling very late
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) greeting first (d) noting key details
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying thank you (d) chatting to others
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
28. 28.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) eating while talking
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
39. 39.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying thank you (d) saying your name
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

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