Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 361 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) speaking clearly (d) calling at a fair time
3. 3.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) noting key details (d) hanging up suddenly
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) greeting first (d) eating while talking
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) noting key details (d) mumbling your name
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying your name (d) noting key details
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) noting key details
10. 10.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
11. 11.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
12. 12.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
14. 14.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
15. 15.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) calling very late
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) greeting first
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) mumbling your name (d) eating while talking
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) calling very late (d) mumbling your name
22. 22.True or false: “saying your name” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) saying your name (d) calling very late
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) shouting into the phone (d) saying your name
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) calling at a fair time (d) asking “Is now okay?”
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) a noisy background
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) stating why you called
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) calling at a fair time
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) not saying who you are (d) speaking clearly
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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