Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 362 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) a noisy background (d) not saying who you are
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
5. 5.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) calling very late (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) mumbling your name
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) saying your name (d) calling at a fair time
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) calling very late (d) calling at a fair time
10. 10.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) eating while talking
15. 15.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
16. 16.True or false: “noting key details” is a rude phone habit. (a) True (b) False
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) saying your name
20. 20.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
26. 26.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
27. 27.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) a noisy background
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) mumbling your name (d) greeting first
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
36. 36.True or false: “greeting first” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) hanging up suddenly
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) saying thank you (d) greeting first

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students