Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 363 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) shouting into the phone
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) saying thank you
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) a noisy background (d) chatting to others
6. 6.True or false: “calling very late” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “greeting first” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) calling at a fair time (d) asking “Is now okay?”
10. 10.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) hanging up suddenly
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) speaking clearly (d) saying thank you
13. 13.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) speaking clearly (d) calling very late
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) saying your name (d) eating while talking
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) noting key details
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) calling at a fair time
20. 20.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) noting key details (d) calling very late
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) saying your name (d) shouting into the phone
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) greeting first (d) asking “Is now okay?”
27. 27.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
28. 28.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) chatting to others (d) calling very late
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) noting key details
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling very late (d) speaking clearly
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “noting key details” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) shouting into the phone (d) saying your name
37. 37.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) noting key details (d) chatting to others
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) eating while talking (d) saying thank you
40. 40.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question

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