Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 364 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) noting key details (d) shouting into the phone
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying thank you (d) mumbling your name
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) a noisy background (d) eating while talking
19. 19.True or false: “calling very late” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) stating why you called (d) chatting to others
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) noting key details
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) speaking clearly (d) noting key details
28. 28.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) hanging up suddenly (d) saying your name
33. 33.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) hanging up suddenly (d) eating while talking
36. 36.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) calling at a fair time (d) chatting to others
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) greeting first
38. 38.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) asking “Is now okay?” (d) saying your name
39. 39.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) noting key details
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) hanging up suddenly

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