Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 365 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) greeting first (d) hanging up suddenly
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) noting key details (d) chatting to others
4. 4.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) a noisy background (d) calling very late
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) a noisy background (d) chatting to others
6. 6.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
7. 7.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) noting key details (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) speaking clearly
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) noting key details (d) eating while talking
12. 12.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
17. 17.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) saying thank you (d) calling very late
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) calling very late
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) stating why you called (d) greeting first
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) eating while talking (d) hanging up suddenly
26. 26.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) speaking clearly (d) stating why you called
27. 27.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) eating while talking (d) speaking clearly
30. 30.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling at a fair time (d) saying your name
34. 34.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
39. 39.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
40. 40.True or false: “stating why you called” is a rude phone habit. (a) True (b) False

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