Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 366 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) stating why you called (d) mumbling your name
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) chatting to others (d) speaking clearly
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) speaking clearly (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) not saying who you are (d) hanging up suddenly
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) noting key details
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
19. 19.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling very late (d) calling at a fair time
21. 21.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) speaking clearly (d) calling at a fair time
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
24. 24.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
25. 25.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) asking “Is now okay?” (d) not saying who you are
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
28. 28.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) noting key details (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) saying your name (d) stating why you called
32. 32.True or false: “saying your name” is a rude phone habit. (a) True (b) False
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) saying thank you

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