Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 367 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying your name (d) hanging up suddenly
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
7. 7.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
10. 10.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
11. 11.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
13. 13.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) hanging up suddenly (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) calling very late (d) not saying who you are
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) hanging up suddenly (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) a noisy background (d) speaking clearly
21. 21.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) calling very late (d) saying your name
29. 29.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) chatting to others
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) a noisy background (d) saying thank you
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) hanging up suddenly (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) greeting first
36. 36.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) not saying who you are (d) calling very late
37. 37.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) speaking clearly (d) mumbling your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) stating why you called (d) shouting into the phone
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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