Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 368 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
2. 2.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) eating while talking (d) speaking clearly
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) stating why you called (d) not saying who you are
5. 5.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) mumbling your name (d) stating why you called
10. 10.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) calling at a fair time
13. 13.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) greeting first (d) saying your name
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) shouting into the phone (d) saying your name
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) saying your name (d) speaking clearly
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) noting key details (d) shouting into the phone
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
38. 38.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) not saying who you are (d) speaking clearly
39. 39.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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