Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 369 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) greeting first
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) calling very late (d) a noisy background
4. 4.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) noting key details (d) chatting to others
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) saying your name (d) shouting into the phone
8. 8.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) speaking clearly
9. 9.True or false: “calling very late” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) saying your name (d) hanging up suddenly
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) calling very late
14. 14.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) asking “Is now okay?” (d) not saying who you are
21. 21.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) not saying who you are (d) asking “Is now okay?”
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) calling very late
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) a noisy background
35. 35.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
36. 36.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
37. 37.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying thank you (d) eating while talking
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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