Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 370 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
5. 5.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling at a fair time (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) speaking clearly
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) chatting to others (d) calling very late
12. 12.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) a noisy background (d) hanging up suddenly
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) calling at a fair time
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) stating why you called (d) noting key details
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) mumbling your name (d) noting key details
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
31. 31.True or false: “saying your name” is a rude phone habit. (a) True (b) False
32. 32.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) eating while talking (d) speaking clearly
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) greeting first (d) calling very late
38. 38.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
39. 39.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit

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