Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 38 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) noting key details (d) not saying who you are
3. 3.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) greeting first (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) calling very late (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) saying your name
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) saying your name (d) greeting first
10. 10.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
11. 11.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) shouting into the phone (d) calling very late
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) a noisy background (d) hanging up suddenly
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) stating why you called
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) eating while talking (d) calling very late
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) greeting first
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
31. 31.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) noting key details (d) asking “Is now okay?”
34. 34.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) calling at a fair time (d) greeting first
36. 36.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False

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