Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 371 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) greeting first (d) noting key details
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
6. 6.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) saying your name (d) saying thank you
9. 9.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) eating while talking (d) asking “Is now okay?”
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) asking “Is now okay?” (d) mumbling your name
22. 22.True or false: “saying your name” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) eating while talking (d) chatting to others
24. 24.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) noting key details (d) stating why you called
27. 27.True or false: “noting key details” is a polite phone habit. (a) True (b) False
28. 28.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
30. 30.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) chatting to others
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) chatting to others (d) shouting into the phone
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) saying thank you (d) calling very late
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) not saying who you are (d) eating while talking
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) noting key details (d) stating why you called
40. 40.True or false: “greeting first” is a polite phone habit. (a) True (b) False

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