Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 372 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
2. 2.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
8. 8.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) eating while talking (d) greeting first
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) speaking clearly (d) greeting first
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) greeting first (d) saying thank you
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) mumbling your name (d) saying your name
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
28. 28.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) noting key details
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) mumbling your name (d) greeting first
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) noting key details (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) chatting to others (d) saying your name
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False

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