Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 373 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
7. 7.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) noting key details (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) saying your name (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) shouting into the phone (d) chatting to others
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying thank you (d) stating why you called
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
17. 17.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) asking “Is now okay?” (d) saying thank you
22. 22.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) stating why you called
24. 24.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) a noisy background
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) calling very late (d) speaking clearly
26. 26.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) shouting into the phone (d) chatting to others
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) saying your name (d) asking “Is now okay?”
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) shouting into the phone (d) speaking clearly
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) greeting first (d) a noisy background
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.True or false: “greeting first” is a polite phone habit. (a) True (b) False

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