Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 374 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) chatting to others (d) saying your name
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
3. 3.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
6. 6.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) mumbling your name (d) saying thank you
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
9. 9.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) saying your name (d) speaking clearly
10. 10.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
11. 11.True or false: “calling very late” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) speaking clearly (d) calling very late
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) shouting into the phone (d) chatting to others
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) mumbling your name (d) greeting first
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) noting key details (d) eating while talking
37. 37.True or false: “greeting first” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) speaking clearly (d) greeting first

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