Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 375 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
10. 10.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
11. 11.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) calling very late
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) asking “Is now okay?” (d) eating while talking
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) saying thank you (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) eating while talking (d) noting key details
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) saying your name (d) noting key details
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) greeting first (d) asking “Is now okay?”
21. 21.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) stating why you called (d) not saying who you are
22. 22.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) calling at a fair time (d) greeting first
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) shouting into the phone (d) greeting first
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) calling very late (d) not saying who you are
31. 31.True or false: “calling very late” is a rude phone habit. (a) True (b) False
32. 32.True or false: “noting key details” is a polite phone habit. (a) False (b) True
33. 33.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “greeting first” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) calling very late (d) not saying who you are
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.True or false: “eating while talking” is a rude phone habit. (a) False (b) True

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