Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 376 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
2. 2.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) not saying who you are (d) calling very late
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) a noisy background (d) chatting to others
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) saying your name
7. 7.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) chatting to others (d) speaking clearly
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
11. 11.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) noting key details (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) mumbling your name (d) shouting into the phone
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
15. 15.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.True or false: “greeting first” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) chatting to others (d) noting key details
22. 22.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) saying your name (d) noting key details
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) saying your name
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
27. 27.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) noting key details
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying thank you (d) speaking clearly
30. 30.True or false: “calling very late” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) not saying who you are (d) chatting to others
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) chatting to others (d) greeting first
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) hanging up suddenly (d) not saying who you are
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) calling at a fair time (d) asking “Is now okay?”

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