Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 377 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) saying your name (d) calling at a fair time
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying thank you (d) eating while talking
5. 5.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) stating why you called (d) calling at a fair time
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) a noisy background (d) shouting into the phone
10. 10.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) calling at a fair time (d) saying your name
11. 11.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
12. 12.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
13. 13.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
17. 17.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.True or false: “saying your name” is a rude phone habit. (a) False (b) True
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) asking “Is now okay?” (d) greeting first
26. 26.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
27. 27.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) greeting first
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) calling at a fair time (d) asking “Is now okay?”
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) asking “Is now okay?” (d) hanging up suddenly
33. 33.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) greeting first (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) stating why you called (d) calling very late
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) speaking clearly (d) calling very late
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) speaking clearly (d) saying your name
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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