Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 378 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
2. 2.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
3. 3.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
8. 8.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) a noisy background (d) eating while talking
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) calling very late
11. 11.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) a noisy background
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) saying thank you (d) calling very late
14. 14.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) hanging up suddenly (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling very late (d) eating while talking
16. 16.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) calling at a fair time (d) noting key details
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) saying your name (d) greeting first
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) speaking clearly (d) greeting first
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) a noisy background (d) mumbling your name
29. 29.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) calling at a fair time (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) saying thank you
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) calling very late (d) saying thank you
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) chatting to others
37. 37.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) calling at a fair time (d) asking “Is now okay?”
38. 38.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) chatting to others (d) eating while talking
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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