Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 379 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) stating why you called
2. 2.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) hanging up suddenly
3. 3.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) saying your name (d) not saying who you are
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) greeting first (d) eating while talking
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) hanging up suddenly (d) a noisy background
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
15. 15.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) not saying who you are (d) calling very late
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) stating why you called (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) calling very late (d) asking “Is now okay?”
24. 24.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) chatting to others (d) a noisy background
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) asking “Is now okay?”
26. 26.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) speaking clearly (d) greeting first
27. 27.True or false: “calling very late” is a polite phone habit. (a) False (b) True
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
30. 30.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) a noisy background
31. 31.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) speaking clearly
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “noting key details” is a polite phone habit. (a) False (b) True
39. 39.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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