Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 380 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) saying thank you
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) stating why you called (d) mumbling your name
8. 8.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
11. 11.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) hanging up suddenly (d) calling very late
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) noting key details (d) saying your name
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) greeting first
15. 15.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) mumbling your name (d) calling at a fair time
16. 16.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) calling very late (d) mumbling your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) shouting into the phone (d) speaking clearly
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) not saying who you are
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
30. 30.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) calling at a fair time (d) calling very late
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) noting key details (d) chatting to others
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
40. 40.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) saying thank you (d) greeting first

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