Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 39 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “noting key details” is a polite phone habit. (a) False (b) True
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) saying thank you (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) noting key details (d) calling at a fair time
7. 7.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) saying your name (d) noting key details
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) chatting to others
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) mumbling your name
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) chatting to others (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
18. 18.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) shouting into the phone (d) chatting to others
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) shouting into the phone (d) calling very late
21. 21.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
23. 23.True or false: “calling very late” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) speaking clearly (d) stating why you called
26. 26.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) stating why you called
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) calling at a fair time
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) asking “Is now okay?” (d) greeting first
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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