Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 381 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) calling at a fair time
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) chatting to others (d) noting key details
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
9. 9.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) greeting first (d) calling at a fair time
10. 10.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) a noisy background
11. 11.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) saying your name (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) a noisy background (d) saying your name
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) noting key details (d) asking “Is now okay?”
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
23. 23.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) eating while talking (d) chatting to others
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) speaking clearly
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) not saying who you are
26. 26.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) hanging up suddenly (d) saying thank you
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) saying your name (d) calling at a fair time
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
31. 31.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
32. 32.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
34. 34.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) asking “Is now okay?”
36. 36.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) stating why you called (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on

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