Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 382 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
6. 6.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
7. 7.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) mumbling your name (d) shouting into the phone
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) a noisy background (d) greeting first
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying your name (d) mumbling your name
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) speaking clearly (d) greeting first
16. 16.True or false: “greeting first” is a polite phone habit. (a) False (b) True
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) shouting into the phone (d) mumbling your name
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) saying thank you (d) speaking clearly
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) shouting into the phone (d) greeting first
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) saying thank you
24. 24.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) mumbling your name (d) not saying who you are
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
33. 33.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
36. 36.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

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