Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 383 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) a noisy background (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) a noisy background (d) calling at a fair time
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) not saying who you are (d) greeting first
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) calling at a fair time (d) stating why you called
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) hanging up suddenly (d) noting key details
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
13. 13.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
14. 14.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) stating why you called (d) calling very late
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) shouting into the phone
21. 21.True or false: “noting key details” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) noting key details
23. 23.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) a noisy background (d) saying your name
24. 24.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) not saying who you are
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “greeting first” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) a noisy background (d) stating why you called
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) shouting into the phone
30. 30.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) mumbling your name (d) calling at a fair time
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) shouting into the phone (d) asking “Is now okay?”
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) shouting into the phone
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) mumbling your name (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) not saying who you are
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) chatting to others (d) saying thank you
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students