Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 384 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) shouting into the phone (d) eating while talking
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) a noisy background (d) eating while talking
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) chatting to others (d) saying thank you
7. 7.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling at a fair time (d) shouting into the phone
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
11. 11.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
13. 13.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) noting key details (d) asking “Is now okay?”
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) stating why you called (d) calling very late
17. 17.Which of these is a polite phone habit? (a) calling at a fair time (b) mumbling your name (c) shouting into the phone (d) not saying who you are
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) a noisy background (d) greeting first
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.True or false: “saying your name” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) greeting first (d) noting key details
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
30. 30.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) speaking clearly (d) a noisy background
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) speaking clearly (d) noting key details
38. 38.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) stating why you called (d) noting key details
39. 39.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) eating while talking (d) saying your name
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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