Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 385 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) saying thank you (d) greeting first
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) calling very late (d) asking “Is now okay?”
4. 4.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
5. 5.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) calling at a fair time (d) noting key details
9. 9.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) greeting first
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) not saying who you are (d) calling very late
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) saying your name (d) a noisy background
14. 14.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) noting key details (d) chatting to others
17. 17.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) calling very late (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) a noisy background (d) greeting first
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) chatting to others
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) not saying who you are (d) eating while talking
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) greeting first
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
34. 34.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) asking “Is now okay?” (d) not saying who you are
38. 38.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) chatting to others (d) shouting into the phone
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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