Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 386 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) saying thank you
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “calling very late” is a polite phone habit. (a) False (b) True
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) saying thank you (d) eating while talking
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) greeting first (d) speaking clearly
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) calling very late (d) mumbling your name
15. 15.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) a noisy background (d) greeting first
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) greeting first (d) calling very late
18. 18.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
19. 19.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) asking “Is now okay?”
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) stating why you called
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) saying your name (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) noting key details (d) saying your name
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) not saying who you are (d) shouting into the phone
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) a noisy background (d) eating while talking
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) speaking clearly (d) chatting to others
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True

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