Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 387 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) stating why you called (d) not saying who you are
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “saying your name” is a polite phone habit. (a) True (b) False
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.True or false: “calling very late” is a rude phone habit. (a) False (b) True
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) speaking clearly (d) calling very late
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) eating while talking (d) calling at a fair time
20. 20.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) noting key details (d) stating why you called
22. 22.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) a noisy background (d) not saying who you are
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.True or false: “saying your name” is a rude phone habit. (a) False (b) True
26. 26.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
31. 31.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
32. 32.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) calling very late (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name

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