Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 388 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) noting key details (d) greeting first
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) speaking clearly (d) greeting first
7. 7.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) a noisy background
9. 9.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
10. 10.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
11. 11.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) calling at a fair time
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) shouting into the phone
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) chatting to others (d) speaking clearly
15. 15.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) asking “Is now okay?” (d) noting key details
18. 18.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) speaking clearly
21. 21.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.True or false: “saying your name” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) not saying who you are (d) greeting first
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) mumbling your name (d) a noisy background
35. 35.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) saying thank you (d) stating why you called
36. 36.True or false: “calling very late” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) noting key details (d) speaking clearly
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored

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