Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 389 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) speaking clearly (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) a noisy background (d) mumbling your name
4. 4.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) a noisy background (d) chatting to others
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) calling at a fair time
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
7. 7.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) calling at a fair time (d) stating why you called
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) saying thank you (d) noting key details
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) shouting into the phone
12. 12.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) saying your name (d) hanging up suddenly
15. 15.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) noting key details (d) saying thank you
19. 19.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) speaking clearly (d) mumbling your name
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) greeting first
26. 26.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) eating while talking (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) stating why you called
34. 34.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.True or false: “calling very late” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) not saying who you are (d) greeting first
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) calling at a fair time (d) a noisy background
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit

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