Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 390 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
2. 2.True or false: “greeting first” is a rude phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) saying your name
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) asking “Is now okay?”
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
10. 10.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
11. 11.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
12. 12.True or false: “noting key details” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) speaking clearly
14. 14.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) calling at a fair time (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) not saying who you are (d) saying your name
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) chatting to others (d) calling at a fair time
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) shouting into the phone (d) saying your name
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) calling at a fair time (d) saying your name
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) shouting into the phone (d) greeting first
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) speaking clearly
34. 34.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) chatting to others (d) saying your name
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.True or false: “saying your name” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) shouting into the phone (d) hanging up suddenly

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