Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 40 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) eating while talking (d) calling very late
4. 4.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) stating why you called (d) calling at a fair time
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) calling very late (d) mumbling your name
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) greeting first (d) a noisy background
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) not saying who you are (d) eating while talking
18. 18.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying thank you (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) calling very late (d) stating why you called
20. 20.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) greeting first (d) speaking clearly
21. 21.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) speaking clearly (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
25. 25.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
26. 26.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying your name (d) shouting into the phone
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) stating why you called (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.True or false: “noting key details” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) a noisy background
37. 37.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) hanging up suddenly
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) noting key details (d) calling very late
39. 39.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling at a fair time (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) a noisy background (d) greeting first

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