Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 391 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) asking “Is now okay?” (d) calling very late
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
9. 9.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
12. 12.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) calling at a fair time
15. 15.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
16. 16.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) asking “Is now okay?” (d) calling at a fair time
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) hanging up suddenly (d) calling very late
28. 28.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) a noisy background (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) eating while talking (d) chatting to others
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “saying your name” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) asking “Is now okay?” (d) eating while talking
36. 36.True or false: “calling very late” is a rude phone habit. (a) False (b) True
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) not saying who you are (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) stating why you called (d) asking “Is now okay?”
40. 40.True or false: “saying your name” is a polite phone habit. (a) True (b) False

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