Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 392 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) noting key details (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) stating why you called (d) shouting into the phone
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) a noisy background (d) hanging up suddenly
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) calling very late (d) hanging up suddenly
18. 18.True or false: “calling very late” is a rude phone habit. (a) False (b) True
19. 19.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) calling very late (d) hanging up suddenly
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying your name (d) not saying who you are
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
27. 27.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) chatting to others (d) saying thank you
28. 28.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) calling very late (d) greeting first
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) eating while talking (d) saying your name
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) not saying who you are (d) saying thank you
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.True or false: “noting key details” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) shouting into the phone (d) saying thank you
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) eating while talking (d) calling very late
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) a noisy background (d) saying your name

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