Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 393 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) a noisy background (d) saying your name
2. 2.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) speaking clearly (d) mumbling your name
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) saying thank you (d) stating why you called
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) greeting first
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) noting key details (d) chatting to others
16. 16.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) hanging up suddenly (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) calling at a fair time
22. 22.True or false: “greeting first” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “greeting first” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
27. 27.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) saying your name (d) noting key details
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
36. 36.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
37. 37.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying thank you (d) stating why you called
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) stating why you called (d) speaking clearly
40. 40.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) mumbling your name

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