Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 394 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
8. 8.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) a noisy background (d) eating while talking
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) not saying who you are (d) calling very late
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) calling at a fair time
15. 15.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) stating why you called
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) saying your name (d) calling at a fair time
24. 24.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) saying your name (d) eating while talking
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) shouting into the phone (d) saying thank you
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling at a fair time (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) noting key details
32. 32.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) chatting to others (d) hanging up suddenly
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
36. 36.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) greeting first (d) noting key details
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit

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